RM Support is available Monday - Friday 08.00 - 18.00 (excluding Bank Holidays) though you can raise a support call with us online anytime, 24 hours a day, 365 days of the year.
Log a call online
Using our Support Online service you can raise your call with us at any time convenient to you. We aim to respond during the working day within four hours. Our online call logging system is tailored to your establishment so you will need to log in. (If you have not yet registered with RM then please see 'How do I get a username and password?' below).
1. Click on the My Support Calls tab.
2. Click on the 'Log a Call' link.
Phone RM Technical Support
Telephone: 0845 404 0000
Opening hours: Mon - Fri 08.00 - 18.00
Please have your customer ID number ready.
How do I get a username and password?
1. Browse to www.rm.com and register.
Please note: To maintain our quality standards we may randomly monitor and record calls to enable us to provide our customers with the highest level of service.